Refunds Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all minute pack purchases (Boost Pack & Pro Pack):

• Request a full refund within 30 days of your purchase
• Contact support@wesaidso.app with your refund request
• Refunds are processed by Yoco and subject to payment processor approval
• Refunds typically processed within 3-10 working days

2. Consumer Rights

In accordance with consumer protection laws:

• You have the right to request a refund within 30 days of purchase
• Refunds will be processed within 3-10 working days of receiving your request
• Digital products: By purchasing a minute pack, you acknowledge the 30-day refund window

3. One-Time Purchases

All WeSaidso purchases are one-time minute packs — there are no subscriptions or recurring charges:

• Boost Pack: 60 minutes for $4.99
• Pro Pack: 300 minutes for $14.99
• Minutes never expire as long as the app is installed
• No auto-renewals, no surprises

4. Refund Eligibility

One-time minute purchases are refundable within 30 days:

• Full refund if no minutes have been used
• Partial refunds considered on a case-by-case basis
• Request must be made within 30 days of purchase
• Subject to payment processor approval

5. Refund Processing

Important: All refunds are processed by Yoco and are subject to payment processor discretion on a case-by-case basis.

• Refunds may be refused if evidence of fraud or abuse is found
• Google Pay payments: Refunded within 3-10 business days
• The refund amount may not exceed your original purchase amount

6. Technical Issues & Service Credits

If technical issues prevent you from using the service:

• Contact support@wesaidso.app with details of the issue
• We'll investigate and may issue credits or refunds
• Service credits may be applied for significant downtime
• All credit and refund decisions are subject to review

To request a refund:

1. Email: support@wesaidso.app
2. Include:
   • Your registered email address
   • Purchase/subscription date
   • Transaction ID (if available)
   • Brief reason for refund request
3. Response: We'll respond within 24 hours
4. Processing: Approved refunds processed within 3-10 working days

Note: Refunds are processed to your original payment method by Yoco.

8. Payment Processing

All payments and refunds are processed by Yoco, our payment processor:

• Yoco processes all Google Pay transactions securely
• Refund decisions are made on a case-by-case basis
• The payment processor reserves the right to refuse refunds in cases of fraud or abuse
• Refunds are typically processed within 3-10 working days

We may update this refund policy from time to time:

• Changes posted on this page with updated "Last Updated" date
• Significant changes communicated via email to active subscribers
• Continued use after changes constitutes acceptance

This refund policy complies with:

• Payment processor terms and conditions
• South African Consumer Protection Act (CPA)
• Electronic Communications and Transactions Act (ECTA)
• EU Consumer Rights Directive (where applicable)

Important: Nothing in this policy limits your statutory consumer rights. Refunds are subject to payment processor discretion and processed in accordance with applicable payment processor terms of service.

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WeSaidso (Pty) Ltd
South Africa
Email: support@wesaidso.app
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